Introduction and Scope

At SagionFocus, we recognize that your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or use our keyword research services.

We operate from South Korea and comply with the Personal Information Protection Act (PIPA) along with international privacy standards. This document applies to all users who interact with sagionfocus.com, regardless of location.

By using our services, you acknowledge that you've read and understood how we handle your data. If something here doesn't sit right with you, please reach out before proceeding.

Information We Collect

We gather different types of information depending on how you interact with us. Some you provide directly, while other data comes from your use of our platform.

Information You Provide Directly

• Contact details when you reach out through our forms (name, email address, phone number)
• Account credentials if you create a user profile with us
• Payment information when you subscribe to our services
• Communication content when you contact our support team
• Feedback and survey responses you choose to share

Automatically Collected Data

• IP address and general location information
• Browser type, device information, and operating system
• Pages visited and time spent on our site
• Referral sources and navigation patterns
• Search queries and keyword research activity within our platform

How We Use Your Information

Your data serves specific purposes that help us deliver better service. We don't use information for purposes unrelated to what you'd reasonably expect.

Purpose	Description
Service Delivery	Processing your keyword research requests, managing your account, and providing technical support
Platform Improvement	Analyzing usage patterns to enhance features, fix bugs, and optimize performance
Communication	Sending service updates, responding to inquiries, and sharing relevant information about our offerings
Security	Detecting fraud, preventing abuse, and protecting against unauthorized access
Legal Compliance	Meeting regulatory requirements and responding to lawful requests from authorities

We occasionally send marketing messages about new features or updates. You can opt out anytime through the unsubscribe link in any email.

Data Sharing and Third Parties

We don't sell your personal information to anyone. Period. But we do work with certain service providers who need access to some data to help us operate.

Service Providers We Work With

• Cloud hosting providers for storing platform data securely
• Payment processors for handling subscription transactions
• Email service providers for communication delivery
• Analytics tools to understand how people use our site
• Customer support platforms to manage inquiries efficiently

These partners are contractually required to protect your data and can only use it for the specific services they provide to us. They can't use your information for their own purposes.

Legal Requirements

Sometimes we're legally obligated to share information with authorities in South Korea or other jurisdictions. This happens when we receive valid legal requests, court orders, or need to protect our rights and safety.

Data Storage and Security

We store your information on secure servers located in South Korea and, in some cases, other countries with adequate data protection standards. Our infrastructure uses industry-standard security measures.

Security Measures We Implement

• Encryption of data in transit using SSL/TLS protocols
• Encrypted storage for sensitive information at rest
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your data internally
• Monitoring systems to detect and respond to security incidents
• Employee training on data protection best practices

Despite our efforts, no online system is completely secure. We can't guarantee absolute protection, but we take reasonable steps to safeguard your information against unauthorized access, alteration, or destruction.

Your Privacy Rights

You have several rights regarding your personal information. We respect these rights and provide mechanisms to exercise them.

Access and Correction

You can request a copy of the personal data we hold about you. If something's inaccurate or outdated, let us know and we'll correct it promptly.

Deletion and Restriction

You can ask us to delete your personal information in certain circumstances. This includes when data is no longer necessary for the purpose we collected it, or if you withdraw consent. Some information may need to be retained for legal or legitimate business reasons.

Data Portability

For data you've provided directly, you can request a copy in a structured, commonly used format. This makes it easier to transfer your information to another service if you choose.

Objection and Withdrawal

You can object to certain types of processing, particularly for marketing purposes. If we're processing your data based on consent, you can withdraw that consent anytime without affecting the lawfulness of processing before withdrawal.

Data Retention Periods

We keep your information only as long as necessary for the purposes outlined in this policy. Retention periods vary based on the type of data and how we use it.

Data Type	Retention Period
Account Information	Duration of active account plus 2 years after closure
Transaction Records	7 years for tax and accounting purposes
Support Communications	3 years after last interaction
Usage Analytics	26 months in identifiable form, longer in aggregated form
Marketing Preferences	Until you unsubscribe or request deletion

After retention periods expire, we securely delete or anonymize your information so it can no longer identify you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how visitors interact with our platform.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like authentication and security
• Performance Cookies: Help us understand which pages are popular and how visitors navigate our site
• Functional Cookies: Remember your preferences and settings for a better experience
• Analytics Cookies: Provide insights into user behavior and help us improve our services

Most browsers allow you to control cookies through settings. Blocking certain cookies may affect site functionality. You can adjust your preferences or clear cookies anytime through your browser.

International Data Transfers

Because we work with service providers in different countries, your information may be transferred outside South Korea. When this happens, we ensure adequate protections are in place.

We use standard contractual clauses approved by relevant authorities, conduct assessments of destination countries' privacy laws, and work only with providers who maintain appropriate security standards.

If you're accessing our services from outside South Korea, you acknowledge that your information will be processed in accordance with South Korean privacy laws and this policy.

Children's Privacy

Our services aren't intended for individuals under 14 years old. We don't knowingly collect personal information from children without parental consent.

If we discover we've inadvertently collected data from someone under 14, we'll delete it promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top shows when this policy was most recently revised. Continued use of our services after changes become effective means you accept the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your information.